Refund Policy
Last updated: July 31, 2026
This Refund Policy explains the basic refund boundaries for optional paid China Travel Pass services and member benefits.
Request first, then pay
Visitors should request service details first. Paid options should only be paid through a confirmed payment link or trusted provider after the service scope and availability are clear.
Refund window
If a paid service has not started and no member benefit, support response, checklist delivery, booking reminder, or service preparation has been provided, you may request a refund within the stated purchase window shown at checkout or confirmation.
Non-refundable situations
- The requested support, checklist, member update, or service explanation has already been delivered.
- A local benefit or third-party option has already been used, reserved, or activated.
- The issue is caused by incorrect contact information, missed messages, or changed visitor plans after service delivery.
- The request involves emergency, medical, legal, visa, airline, hotel, or government decisions outside our service scope.
Third-party providers
Some payments, refunds, or disputes may be handled through third-party payment providers such as PayPal or Stripe when available. Their own processing rules and timelines may apply.
How to request a refund
Email support@crockwool.com with your name, contact method, payment reference, request date, and reason for the refund request. We may ask for basic information needed to identify the transaction.
Do not send passport numbers, bank card details, or sensitive identity documents in a refund request unless a verified payment provider specifically requires it through its secure process.
Contact
Official website: crockwool.com
Business email: support@crockwool.com