Information we collect

We may collect basic contact and trip-preparation information that you choose to submit, such as name, email address, WhatsApp contact, travel dates, city, and the type of support requested.

We do not request passport numbers, bank card numbers, full payment credentials, or government identity documents on the public lead form.

How we use information

• To respond to visitor-support requests.
• To provide China arrival checklists, member updates, and practical travel guidance.
• To confirm requested service options and payment instructions when applicable.
• To improve website content, safety wording, and support quality.

Payments and third-party services

When payment options are available, payment may be handled by trusted third-party providers such as PayPal, Stripe, or another confirmed payment link. We do not store card numbers on this website.

Data sharing

We do not sell personal information. We may share necessary information with service providers only when needed to respond to a request, operate the website, process payments, or comply with applicable law.

Your choices

You may contact us to request access, correction, or deletion of information you submitted, subject to reasonable business, security, and legal retention needs.

Contact

Official website: crockwool.com
Business email: support@crockwool.com